Effective Date: August 1, 2025

At RMR CPA Firm, we are committed to delivering high-quality professional accounting and tax services. Due to the nature of our work, all payments are considered final once services have been rendered or digital documents have been delivered.

If you believe you have been charged in error or have concerns regarding the services provided, please contact us within 7 days of payment at [your email address] so we can review and resolve the matter promptly.

Cancellations:
Scheduled services—such as consultations, tax preparation, or financial filings—may be canceled with at least 24 hours’ notice. Cancellations made within this window may be eligible for a partial refund at our discretion. No refunds will be issued for cancellations made after the service has begun or after the scheduled time has passed.

Downloadable Products:
All sales of downloadable materials (if offered) are non-refundable once the download link has been accessed or the file has been delivered.

Retainers & Deposits:
Retainer fees or deposits paid in advance are non-refundable once work has commenced. If no work has begun, unused retainers may be refundable upon written request, subject to review and approval.

We value your business and will make every effort to resolve any concerns in a professional and timely manner.

For questions related to this policy, please contact us at robin@rmrcpafirm.com.